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Challenges of AI-driven Customer Support Automation

Deciding whether or not to automate customer support Automating customer support with Artificial Intelligence has its own upsides and downsides. It can allow the business to reduce the cost of a human customer support team, as well as provide additional value to the customers, such as zero response waiting time, 24/7 availability, and so on. …

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Posted Oct 26, 2020

DevOps for FinTech: Build Secure and Scalable Microservices Architecture with Kubernetes, AWS, etc. – Part 2.

This is Part 2 from the series of posts dedicated to Abto’s DevOps experience with building secure, reliable and scalable microservices-based architecture for the FinTech. You can read Part 1 here: DevOps for FinTech using Microservices, Kubernetes, AWS – Part 1. Introduction The idea of the project was to build an Artificial Intelligence-based customer service …

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Posted Oct 22, 2020

DevOps for FinTech: Build Secure and Scalable Microservices Architecture with Kubernetes, AWS, etc. – Part 1.

This is Part 1 from the series of posts dedicated to Abto DevOps engineers’ experience with building secure, reliable and scalable microservices-based architecture – in this case, for the FinTech industry. Introduction The idea of the project was to build an Artificial Intelligence-based customer service automation solution for the client that works in the fintech …

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Posted Oct 7, 2020

Demand Forecasting: AI-based Approach and Its Real-World Implementation

AI-based Demand Forecasting Improves Prediction Accuracy Abto Software has delivered a project aimed to improve the demand forecasting process on a monthly level for industrial goods retailers using ERP data records. After deeper data analysis and corresponding data quality assessment, project objectives were additionally specified and the focus of the project was shifted to sales …

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Posted Aug 12, 2020

Introducing AI Chatbots in FinTech Industry

AI Chatbots in FinTech Industry

Expansion of Chatbots Chatbots became quite a hype during the last 3-4 years, especially in the fintech world, and the ongoing “rise of chatbots” is the result of rapidly growing data science and cloud computing with the vast computing power available. On the other side, one of the biggest drivers of chatbot development are the …

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Posted May 27, 2020

Abto’s Guide to Choosing The Best Chatbot Framework for Intent Recognition

The Challenge At Abto Software we needed to create an intelligent English and German-speaking chatbot for customer support and intent recognition system for internal processes automation for one of our clients. That was needed to help the customer support department solve client problems in a faster and more efficient way by using natural language processing …

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Posted Apr 30, 2020

.NET Based Modern Enterprise Architecture

Abto Software is a provider of quality ASP.NET solutions with comprehensive ASP.NET and .NET framework utilization. Today we share our practical experience by reviewing the ways of implementing modern enterprise solutions using Microsoft .NET ecosystem. ASP.NET Web App Development Build robust software applications with extensive functionality and diverse customization options. Read More There are many …

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Posted Mar 19, 2020

Chatbots: Messengers of Robotic Transformation

Based on experience that our teams accumulated from chatbot solutions development we would like to summarize and share our thoughts regarding role of chatbots for modern businesses. Our Vision Chatbots in the modern digital economy are not just a hype or a trendy feature, there are lots of proven evidences how chatbots boost particular businesses. …

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Posted Feb 17, 2020
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