Click2Tick: software support ticket automation

Click2Tick – software support ticket automation

Many organizations are utilizing support ticket management systems to report and resolve software crashes. But typically, the employees are barely using those, either neglecting emerging problems or opting to contact the technician via email, which isn’t quite efficient.

The procedure involves navigating an often inconvenient interface, identifying and gathering information, searching logs, taking screenshots, and writing detailed descriptions – a both irritating and lengthy process.

Not anymore!

Our automated support ticket creation solution can simplify the process to just two single mouse clicks:

Gain control over your everyday workflows!
Try our software issue support ticket automation tool

How the solution works

Abto Software’s automated help desk ticket creation solution is designed to automatically:

Recognize emerged software errors

Capture necessary error information

Automatically login to specified service desk management system

And then automatically populate already gathered error information, including screenshots, into the service desk management system

No more workflow disruptions

Abto Software’s automated help desk ticket creation solution is easy-to-use without additional user training:

As soon as you get an error message, click on CREATE TICKET

Lean back and let the solution execute your standard login

The system automatically navigates to the support ticket creation form, filling in the required error information, including screenshots

After reviewing filled out error data, if happy with it, confirm submission and get back to your tasks

Integrate Click2Tick to harness:

Improved efficiency

Being empowered by automated support ticket fill out, office workers can accelerate reporting procedures, from recognizing software errors to populating relevant information into the service desk management system. This minimizes response times, thereby improving overall efficiency.

Enhanced productivity

Being supported by automated support ticket fill out, office workers can streamline documentation procedures by eliminating manual processes to focus on essential, high-priority activities, which require active involvement. This alleviates unwanted distractions, naturally enhancing everyday productivity.

Greater performance

What keeps business leaders from achieving desired performance and establishing competitive positioning? Resource-allocation stumble, human error, the lack of innovation and automation, and resistance to change.

By optimizing the process of identifying software errors and populating support tickets through automation, business leaders release resources to facilitate day-to-day performance and secure market differentiation.

Click2Tick – software support ticket automation