Empower communication with your customers using AI-driven Chatbots with continuous learning.
[Read this page in German: AI-gesteuerter Chatbot / Lösungsstrategie und Umsetzung für Ihr Unternehmen]
We deliver AI based solutions for Fortune Global 200 corporations.
Abto chatbot experts will suggest the most efficient implementation strategy for your business based on: your short- and long-term business priorities, software/hardware/data available, policies & security constrains, target users and our experience in this field. We can actively assist you in definition and implementation of such strategy after having discovery session(s) with your key stakeholders.
We apply natural language processing capabilities to your business use cases, including text mining and sentiment analysis of content. We help you augment the productivity of your employees by automating their customer service tasks so that they can spend more time on higher-value work.
We build conversational chatbots that your customers can communicate with through messaging which is now a preferred way to contact brands. Our design team is widely versed in conversation interfaces.
We apply AI to every aspect of your chatbot. With NLP and machine learning we develop models that allow your chatbot to surface concepts, categories, sentiment, and apply human knowledge of best customer service agents. Such technology ensures the conversational chatbot understands the meaning behind the request.
As an enterprise, we understand you have digital channels and systems critical for your business. The way we design and develop chatbots allows for them to seamlessly connected to messaging channels, market-leading customer service desks, CRM systems like Salesforce or any other application across your organization.
Our AI/NLP developers have delivered a conversational AI chatbot to automate customer service routine. It uses natural language processing (NLP) and deep learning techniques to recognize customers’ intent behind text inquiries. The solution can take a short conversation and do upsale. German and English languages are supported.
The customer service chatbot is able to display the user profile and updated balance within a chat interface.
The conversational AI chatbot allows customers to enter inquiries in natural language, as they would with customer support employees. Trained on the real historical data, and powered by natural language processing (NLP) and deep learning techniques, the solution is able to not only answer user’s requests, but also ask certain questions in order to mimic real conversation and do upsales.
Recognizing that providing real-time customer service and support to customer financial queries would require allocating a lot of the additional employees, the company sought to use cognitive technology to enhance its customer experience and decrease support cost at the same time.
The goal is to automate up to 30% of customers’ support requests!
With more than 1 mln users every day seeking for expert’s help on the platform, JustAnswer is always looking for ways to improve and augment their services.
Having a chatbot as the first touchpoint on the platform helped our partner provide better, more personalized service to their customers.
The virtual assistive technology has been in beta testing for three years being trained on 16 million questions and answers in the company’s database.
Having an AI-driven assistant on their platform allowed our partner to:
AAI, ChatScript, flask, gunicorn, machine learning algorithms, nginx, Python, scikit-learn
It is vital to choose the most efficient technologies and programming languages for chatbot implementation considering short- and long-term business goals. Factors like export chatbot training data, rules/configuration, migration to human-like contextual solution must be considered while planning journey.