Telemedicine platform for US healthcare provider

Cross-platform solution with integrated medical insurance

Industry:

Healthcare

Services:

Custom web development

Mobile software development

CRM development

Cross-platform development

Appointment management

Payment handling

Data protection

Project overview

Abto Software has assisted a large healthcare provider operating multiple private clinics in the United States. The project was aimed at delivering an easy-to-navigate mobile application to facilitate healthcare delivery.

Our team has covered every phase from initial business analysis and design to deployment and maintenance. The cooperation has brought sensible benefits – the launched mobile application and its web version are being actively utilized to streamline appointment management, treatment planning, medication abidance, and other day-to-day operations.

Main goals

Abto Software has joined the partnership with the medical provider to build a custom telemedicine platform. We focused on designing an easy-to-navigate telemedicine solution to optimize caregiver-patient interaction and accelerate virtual care, as the whole project took place during the COVID-19 pandemic.

Our team was aimed:

At building a custom telemedicine platform, respectively optimizing healthcare delivery
At improving caregiver-patient interaction (mainly remote, but not excluding in-person)
At facilitating medical insurance
And streamlining data management, more specifically data collection and access

How the solution works

The platform includes four separate dashboards:

1. Administration panel

– User management (user registration, access provision and restriction)

– Medical insurance (coverage verification, payment processing, claim handling, and more)

2. Patient portal – patients can review prescribed treatment plans, make appointments, and receive important notifications

3. Clinician portal – clinicians can manage prescribed treatment plans, contact patients, and monitor health indicators

4. Nurse portal– nurses can access necessary patient information and use integrated maps

The solution comprises multiple essential features:

User profiles
Role-based dashboards
Patient management (personal information, medical history)
Appointment management (both remote and in-person appointment scheduling)
Private chats
Audio and video calls
Treatment details to simplify telehealth delivery
– Treatment plans
– Medication dosage and scheduling
– Test results
– Health indicators (dieting, allergies, measurements, symptoms)
Treatment statistics to monitor telehealth outcomes
– Medication intake
– Medication omission

Besides already described functionality, the application also includes some useful third-party integrations. These embody popular applications that gather health indicators (sleep, heartbeat, steps made, and more), easy-to-use maps assisting personnel that provide virtual care, medical insurance, and PayPal – a popular electronic wallet – for patients paying independently.

Some features to mention talking about medical insurance:

Remote verification (identity confirmation, personal information access provision)
Automated routines (coverage verification, payment processing, claim handling, and more)

Our contribution

We covered:

Business analysis
UI/UX design (specs, mockups, dynamic prototype)
POC creation
MVP development
Third-party integration
Product implementation
Quality assurance
Ongoing maintenance and support

And delivered:

A cross-platform mobile application (iOS, Android)
A handy web version that serves medical personnel (administration staff, clinicians, nurses)

Main challenges

HIPAA compliance

The company operates multiple private clinics dealing with sensitive information in their day-to-day activities.

To ensure HIPAA compliance of the delivered virtual care services, we provided:

Data encryption
Two-factor authentication
Automatic logout
Electronic signatures
Hidden notifications
Forbidden screenshots
Role-based access
Data management
– The patient is the only one who can grant access to his personal information
– The patient is the only one who has complete control over his medical records, and can irrevocably delete stored details in case he stops using provided healthcare services

Product accessibility

The company serves patients with completely different needs, including patients that have visual impairment. To assure product accessibility and empower integrated virtual care services, we provided limited color, sufficient contrast, organized content, legible titles, size adjustments, and optional grayscale mode.

Electronic health record system

The clinics are managing medical information, which includes medical history, treatment details and statistics. To streamline data management, we provided smooth integration with Cerner, a reliable EHR system.

Medical insurance

The solution is intended to facilitate identity confirmation, coverage verification, and other routine processes. To streamline daily operation, we provided direct integration with 15 insurance companies.

Tools and technologies

Tech stack:

React Native
Python

Cloud services:

Azure SQL Database
Azure App Services
Azure Web Jobs
Azure Web Function
Azure App Insights
Azure Active Directory
Azure Key Vault
Azure Storage
Virtual Machines
Service Bus
Notification Hubs

Tools & third-party integrations:

JSUI
Oracle Cerner
Google Maps
Apple Health
Google Fit
Twilio
PayPal

DevOps services:

Azure CI/CD
Azure Boards
Azure Test Plans
Azure DevOps Wiki

Timeline:

August 2021 – January 2022

Team:

1 project manager
1 business analyst
6 software developers
2 UI/UX designers
3 QA engineers

Value delivered to business

The delivered telemedicine platform provided for:

Reduced time and cost

The platform is designed to enable remote tracking and consulting, which provides better resource-allocation. To date, the application is being actively utilized by 25 private clinics in the United States.

Increased potential customer reach

The solution is designed to minimize personal meetings, which provides considerable benefits to patients suffering from infectious diseases, having limiting physical disabilities, or living in outlying, underserved areas. To boot, by using the application, the patients save 25% of costs.

Facilitated digitization

The application helps gather, store, manipulate, and access medical records, which improves service delivery. More specifically, being used by +50% of patients, the solution is improving healthcare delivery for about 350,000 patients.

Streamlined operation

The application is streamlining day-to-day operations, which comprise direct communication and cooperation, patient and appointment management, treatment and medication prescription, health monitoring, and other. What’s more, being integrated with 15 insurance companies, the solution also automates the processes associated with medical expenses.